Employment Opportunities

DIRECTOR OF SHELTER SERVICES
 

 
The ideal applicant must be firmly grounded in and operate under the philosophies and values of the battered women's movement with a focus on social justice, client centered care, empowerment, and rules reduction.
 
The Director of Shelter Services supports the agency mission of providing hope and healing to victims of domestic violence and sexual assault by contributing to the development and implementation of the agency's strategic plan, guiding program development, leading systems advocacy efforts, and leading and developing staff.  
 
Responsibilities to include:
Client Care
Using trauma-informed, client-centered approach:
·         Ensure the long-term health of shelter programming through strategic planning, program development, and the creation/maintenance of residential service area policies and procedures.
·         Develop a staffing structure and service delivery model that supports the operation of a 24/7 residential facility.
·         Cultivate and nurture key community partnerships that leverage agency resources and expand the continuum of services available to survivors of domestic violence.
·         Lead systems advocacy efforts, ensuring the issue of domestic violence and the needs of our clients are at the forefront of community conversations and included in community initiatives.
·         Recruit, train and develop qualified leadership staff.
·         Ensure the availability of crisis intervention services on all shifts.
·         Act with client in mind and work to meet client needs and expectations to the extent possible.  Manage client complaints/grievances.
Administration
·         Oversee the grant management process for the shelter by supervising the researching, writing and management of grant reporting and grantor relationships.
·         Manage relationships with key grantors and donors. Write and manage assigned government and foundation grants.
·         Oversee the maintenance and reporting of accurate, up-to-date client, program and agency records, including timely reporting of monthly statistics.
·         Work to ensure program goals and outcomes are met. 
·         Plan and manage the Shelter's operational budget.
·         Develop and implement facility maintenance plan, planning and budgeting for needed capital expenditures.
·         Ensure that employee time is entered into timekeeper system accurately; approve timesheets according to established deadlines; and office staffed appropriately. 
·         Adhere to agency procedures concerning Critical Incident Reports and Client Satisfaction surveys and participate in the Quality Assurance process.
Stewardship
·         Increase community awareness of victimization, prevention and available resources through public speaking and media requests. Ensures staff is trained to handle these requests.
·         Support agency mission by staffing at least a total of four events and outreach activities annually.
·         Support agency mission by participating personally and ensure staff involvement in agency and community meetings and committees as requested by CEO.
·         Working with Strategy Team, coordinate and participate in advocacy/civic engagement efforts on behalf of the agency and clients with local, state and national governing bodies by addressing systems issues to promote social and systems change.
·         Support agency mission by participating personally in Strategy Team, Leadership Team, Board Meetings, and ensure staff involvement in agency and community meetings and committees.
·         Promote and maintain professional relationships with agency staff, volunteers and community partners.
Other/Professional Development
·         Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
·         Maintain and develop skills and knowledge by attending training, especially as it relates to victimization and trauma; ensure licensure and certifications are up to date as needed for the job and office.
·         Contribute to agency effectiveness by performing other agency duties as assigned.
Minimum Qualifications
·         Master's degree in Social Work, Counseling, Human Services or related field
·         5 years related experience
·         2-3 years of demonstrated supervisory experience
·         Understanding of and experience with trauma informed practice
·         Understanding of and experience with intimate partner violence
Desired Qualifications
·         Residential experience
·         Spanish (fluent)
No calls or walk-ins, please. 
 
To apply send cover letter and resume to careers@childrenfamily.org. Please reference the job title in the subject line. 
VICTIM ADVOCATE - LAKE NORMAN

EDUCATION and/or EXPERIENCE

 Bachelor's degree required ; prefer a Master's Degree
  • Two years of job related experience
  • Experience working with and advocating for victims of sexual assault and domestic violence preferred.
  • Experience in Human Services PREFERRED
  • Bilingual Spanish speaking PREFERRED
 RESPONSIBILITIES
  •  Client Care: Support effective delivery of services through crisis intervention, safety planning, assessing client needs, and support groups. Act with clients in mind and work to meet client needs and expectations to the extent possible. Develop individualized service plans to identify resources and refer to community programs as indicated. Maintain individual advocacy caseload and provide a variety of empowerment-based advocacy interventions. Provide crisis intervention services by telephone or in person as necessary including responding to hotline calls and hospital accompaniment. Assist client with completing DVPO paperwork and coordinates with the Victim Assistance and Legal Representation Program, as appropriate.
  •  Administration: Maintain accurate, up to date client, program and agency records, including statistics and case tracking. Research, write and manage grant reporting and grantor relationships, as assigned by supervisor. Adhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in the Quality Assurance process.
  •  Stewardship: Increase community awareness of victimization, prevention and available resources through public speaking and media requests. Work closely with local Law Enforcement to build strong relationships, maintaining office hours on-site at local police departments. Remain available to law enforcement officers during regular business hours to staff cases and advocate on the client's behalf. Promote and maintain professional relationships with agency staff, volunteers, and community partners. Work to ensure goals and outcomes for programs are met.
  •  Professional Development: Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment. Maintain and develop skills and knowledge by attending training; especially as it relates to victimization and trauma; ensure licensure and certifications are up to date as needed for the job.
 The Lake Norman Victim Advocate will also contribute to agency effectiveness by performing other agency duties as assigned.
 
The Lake Norman Victim Advocate position supports the agency mission by providing hope and healing to victims of domestic violence, sexual assault and child abuse by providing a consistent contact person for ongoing emotional support and advocacy throughout the process of healing, investigation and prosecution. This position will work primarily in our Lake Norman Office location but will have office hours in the local police departments as well as be required to attend meetings periodically in other Safe Alliance office locations and the community. The position will work during regular Lake Norman office hours, which includes at least 2 evenings per week.
 
To apply, please send your cover letter and resume with job title listed in the subject line to careers@childrenfamily.org by January 6th.

In an emergency please dial 911

To reach a domestic violence or rape crisis hotline 24/7 call the appropriate number below

Mecklenburg and Lake Norman
Domestic Violence Crisis Line:
704 332 2513
Mecklenburg and Lake Norman
Rape Crisis Line:
704 375 9900
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