DIRECTOR OF SHELTER SERVICES
The ideal applicant must be firmly grounded in and operate under the philosophies and values of the battered women's movement with a focus on social justice, client centered care, empowerment, and rules reduction.
The Director of Shelter Services supports the agency mission of providing hope and healing to victims of domestic violence and sexual assault by contributing to the development and implementation of the agency's strategic plan, guiding program development, leading systems advocacy efforts, and leading and developing staff.
Responsibilities to include:
Using trauma-informed, client-centered approach:
· Ensure the long-term health of shelter programming through strategic planning, program development, and the creation/maintenance of residential service area policies and procedures.
· Develop a staffing structure and service delivery model that supports the operation of a 24/7 residential facility.
· Cultivate and nurture key community partnerships that leverage agency resources and expand the continuum of services available to survivors of domestic violence.
· Lead systems advocacy efforts, ensuring the issue of domestic violence and the needs of our clients are at the forefront of community conversations and included in community initiatives.
· Recruit, train and develop qualified leadership staff.
· Ensure the availability of crisis intervention services on all shifts.
· Act with client in mind and work to meet client needs and expectations to the extent possible. Manage client complaints/grievances.
· Oversee the grant management process for the shelter by supervising the researching, writing and management of grant reporting and grantor relationships.
· Manage relationships with key grantors and donors. Write and manage assigned government and foundation grants.
· Oversee the maintenance and reporting of accurate, up-to-date client, program and agency records, including timely reporting of monthly statistics.
· Work to ensure program goals and outcomes are met.
· Plan and manage the Shelter's operational budget.
· Develop and implement facility maintenance plan, planning and budgeting for needed capital expenditures.
· Ensure that employee time is entered into timekeeper system accurately; approve timesheets according to established deadlines; and office staffed appropriately.
· Adhere to agency procedures concerning Critical Incident Reports and Client Satisfaction surveys and participate in the Quality Assurance process.
· Increase community awareness of victimization, prevention and available resources through public speaking and media requests. Ensures staff is trained to handle these requests.
· Support agency mission by staffing at least a total of four events and outreach activities annually.
· Support agency mission by participating personally and ensure staff involvement in agency and community meetings and committees as requested by CEO.
· Working with Strategy Team, coordinate and participate in advocacy/civic engagement efforts on behalf of the agency and clients with local, state and national governing bodies by addressing systems issues to promote social and systems change.
· Support agency mission by participating personally in Strategy Team, Leadership Team, Board Meetings, and ensure staff involvement in agency and community meetings and committees.
· Promote and maintain professional relationships with agency staff, volunteers and community partners.
· Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
· Maintain and develop skills and knowledge by attending training, especially as it relates to victimization and trauma; ensure licensure and certifications are up to date as needed for the job and office.
· Contribute to agency effectiveness by performing other agency duties as assigned.
· Master's degree in Social Work, Counseling, Human Services or related field
· 5 years related experience
· 2-3 years of demonstrated supervisory experience
· Understanding of and experience with trauma informed practice
· Understanding of and experience with intimate partner violence
· Residential experience
· Spanish (fluent)
No calls or walk-ins, please.
To apply send cover letter and resume to email@example.com. Please reference the job title in the subject line.